Frequently Asked Questions
Quick answers before you ask.
Do attendees need to download an app to use TapTags™?
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Nope, basic TapTags™ use cases (open a URL, view a roster, hit a sponsor page, RSVP) work natively on any NFC-enabled smartphone, no app required. Advanced flows like cashless payments, layered access control, or session tracking pair with your scanner platform's hardware/app stack, not the attendee's. Most guests just tap and go.
Which phones support NFC?
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All modern smartphones: iPhones (iOS 13.1+, with background tag reading on iPhone XS and later), all Android devices since 2013, Samsung, Pixel, OnePlus, and most Chinese OEMs. NFC has been a universal standard for over a decade. Older devices without NFC (rare in 2026) can still scan a backup QR code printed alongside.
Can I change the URL after the tags are printed?
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Yes. Each TapTag™'s encoded URL points to a redirect we manage on your behalf, so you can update the destination anytime, from a check-in page on event day, to a live bracket during play, to a post-event highlight reel afterwards, without ever reprinting the tag. Just send us the new target and we update it.
How close does the phone need to be to tap?
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2–4 inches, typically. NFC is intentionally short-range (that's part of the security model), the user has to deliberately bring the phone to the tag, no accidental scanning from across a room. Most guests just touch the phone to the credential and the link opens within a second.
Do TapTags™ have batteries? Will they expire?
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No batteries. NFC chips are passive, they harvest a tiny burst of energy from the reader's signal each time they're tapped. As long as the chip isn't physically damaged (cut, snapped, or microwaved), the tag works indefinitely. Many of our credentials become long-term keepsakes that still work years after the event.
Can I track how many people tapped a TapTag™?
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Yes, if your tags route through our managed redirect service, every tap is logged with timestamp + chip UID + (optional) anonymized geo. We'll deliver a post-event tap report. For deeper analytics (heatmaps, dwell-time, gate-by-gate movement), pair with a venue intelligence platform like the ones in the Compatibility section above.
What if a guest's phone doesn't support NFC?
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In 2026 this is genuinely rare, but we cover it: every TapTag™ can be printed with a backup QR code as a fallback. Phone scans the QR, opens the same destination URL. Belt and suspenders.
Can each tag have a different link or unique ID?
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Absolutely. Each chip ships with a unique encoded ID (UID), and we can map every UID to a different URL or to a specific record in your registration/access platform. Common patterns: per-attendee profiles, per-staff badge access levels, per-batch sponsor pages, sequential athlete numbers. Send us your CSV/Excel and we'll handle the merge.
Will TapTags™ work with my existing scanner platform?
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Probably yes, our chips operate on 13.56 MHz / ISO 14443, the NFC standard used by virtually every event RFID and access-control platform. Send us your scanner make & model (or a sample chip you've already deployed) and we'll confirm compatibility and encoding format before production. We can also deliver the encoded UID list by email so your platform team can preload it.
What materials are TapTags™ made from?
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Standard tags are 30mil PVC (the same durable substrate as our PVC Event Credentials), with the NFC chip and antenna embedded between two laminated layers. They're rain-resistant, scuff-resistant, and built to survive a multi-day event. Two finishes are available, Matte and Gloss, and neither interferes with the chip.
What's the minimum order? What about turnaround?
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MOQ is 10 tags, but most TapTags™ orders run 250–5,000+ for events. Production runs about 10–12 days from final artwork approval, plus about 7–8 days delivery by air with duties and shipping included, roughly 3 weeks door to door. Rush production is available; tell us your event date and we'll build the timeline.
Can TapTags™ be worn on a lanyard or wristband?
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Yes, every credential shape on this page includes a lanyard slot or hole punch, so any of our stock or custom lanyards attach cleanly. The chip is positioned away from the slot so wear doesn't damage the antenna. See the "Add a Lanyard" section above for stock and custom options.
Can I customize the design and colors?
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Fully. Submit your artwork (AI, EPS, PDF, PSD, or high-res PNG) and we'll proof a custom credential. Don't have artwork? Our creative team designs in-house using your logos and brand colors at no extra charge. Custom die shapes are available at 50+ qty. The chip embed never affects what you can print on the surface.