Shipping & Delivery

Every Skillzys® order is made to order and ships from the US. Here is how timing, cost, and delivery work, so your tags and credentials arrive before your event.

How your order ships

Your order is produced and shipped from our US facility. We ship by UPS, FedEx, or USPS, choosing the best fit for your speed and destination. As soon as your order leaves, we email you tracking so you can follow it to the door.

Two clocks: production, then transit

Delivery time is two parts. Production time is how long it takes us to make your order, and it starts once you approve your proof. Transit time is how long the carrier takes after it ships.

Production time

Varies by product and finish. Your quote and proof approval show the current estimate for your specific order. Metal and specialty finishes take longer than standard synthetic tags.

Transit time

Standard ground is typically 2 to 5 business days across the contiguous US. Expedited air options are available when a date is tight.

We work back from your event date

Tell us your in-hands date when you request a quote, and we build the schedule around it, from proof approval through production and transit. Planning a tournament or large event, start early. When a deadline is close, rush production may be available for an added fee. Just ask.

Shipping cost

Shipping is calculated from your order quantity and the delivery speed you choose, and it is shown on your quote before you commit. Choose standard for the best value, or expedited when timing matters. No surprises at checkout.

Where we ship

We ship throughout the contiguous US, plus Alaska and Hawaii. Shipping outside the US, contact us and we will put together a custom rate for your destination.

Custom orders are final sale

Because every tag, credential, and lanyard is produced to your approved artwork, all custom and personalized orders are final sale. We are not able to accept returns or exchanges on made-to-order product.

We stand behind our work. If your order arrives damaged, defective, or not matching the proof you approved, we will make it right with a reprint or replacement. Contact us within 7 days of delivery with a photo of the issue and your order details, and our team will take care of you.

Questions about a delivery date?

Tell us your event date and we will make sure your order arrives in time.